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IT Service Management






Is your IT Organization meeting your expectations?

Do you see IT as a business enabler or an impediment to real progress and growth?

Are you uncomfortable with the value you are receiving from your IT expenditures?

Is the cost to maintain the status quo absorbing your budget for growth and innovation?

Is IT adding value to your delivery of products or services?

Have you begun your transformation of IT based on industry best practices to improve performance and reduce costs?


No matter where you are in your transformation journey we can assist you.


We can provide awareness sessions and training to begin the process of changing your IT culture.

We can provide IT Assessments to determine how your IT organization performs compared to high-performing IT Organizations.

We can help you develop your IT Service Management implementation strategy and plan.

We can assist in implementing any of the ITSM processes from available best practices frameworks.

We can assist you in integrating and aligning IT and your business.

We can assist you in improving IT Governance and productivity.


Guideline -  Your partner in IT Service Management


Copyright Guideline Information Technology Consulting Inc. 2011